Frequently Asked Questions
Everything you need to know about your Splay Shoes experience.
How do I determine my correct shoe size?
We recommend referring to our detailed Size Guide located on each product page. Since Splay Shoes are designed for a natural fit, we suggest measuring your foot from heel to toe for the most accurate sizing.
What is your shipping policy?
We offer standard and expedited shipping options. Standard domestic orders typically arrive within 5-7 business days. International shipping times vary by location and will be calculated at checkout.
What is your return and exchange policy?
We want you to love your shoes. You can return or exchange unworn items in their original packaging within 30 days of delivery. Please visit our Returns Portal to start the process.
Are Splay Shoes made from sustainable materials?
Yes, we prioritize eco-friendly manufacturing. Our shoes feature ethically sourced materials, including organic cotton and recycled rubber, to minimize our environmental footprint.
How should I clean and maintain my shoes?
For canvas models, we recommend spot cleaning with a damp cloth and mild detergent. To preserve the shape and integrity of the materials, avoid machine washing and allow them to air dry away from direct sunlight.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Shop Pay.